What guides the work
Public-service change needs to serve the people affected and remain worthy of trust. SHIFT supports ongoing adaptability through self-regulation, listening to resistance, small experiments, connection, and honest communication. Questions about access, fairness, and capacity help shape the work.
How we design it
Apply the SHIFT moves to a real change, starting where useful. For AI, explore relevant tasks with appropriate information, human review, and agency requirements. Separate a need for individual support from a system problem, assign responsibility, and explain what happens after staff give feedback.
What progress looks like
Better-informed choices about what to use, what to question, and what needs adjustment. Staff and leaders build a repeatable way to learn from experience while keeping accountability for decisions and working conditions clear.
Ways to work together
Discovery, facilitated learning, and adoption support.
Next step
Start with the situation your people are working through. Together, we can identify a useful scope and a way to put the learning into practice.
Design the experience →